Bulgaria in the top five of the most hospitable countries in Europe

The most smiles on guests' faces can be found in Slovakia (8.76 out of 10 points). Bulgaria and Poland were also able to impress with the value they place on hospitality. The current study shows a massive increase of popularity for Bulgarian hoteliers, who scored 8.70 points (compared to 8.40 in the previous year) for their home country and thus rank among the Top 5, together with Poland, which improved its rating from 8.52 to 8.67. 

Last year's Top 3, Finland, Germany and Austria, on the other hand, had to let go of their top spot. Despite receiving more points (8.61) than last year, Austria's hoteliers slid down to rank 6. Germany's hotels are facing less favourable ratings (down from 8.59 to 8.55) and thus have to be content with rank 7. The previous champion Finland (8.44) lost even more of its popularity in the friendliness rating and can now be found in 12th place. 

Booking customers also were increasingly unhappy with French hoteliers (7.98 compared to last year's 8.16). France now ranks just behind Norway, in 21th place. When travelling in the United Kingdom, travellers apparently did not come across the stereotypical British politeness, which is evident from a mere 7.95 points in this rating. However, the UK is no longer the bottom-placed nation - Denmark with 7.75 points fared the least well in Europe. 

Top 20 country in Europe compared to the previous year 

See more at: https://www.hotel.info/Press/Article?lng=EN&item=2573